Frequently Asked Questions (FAQs) - Rachel Elizabeth Interiors and Textiles Pty Ltd


General Questions

What does Rachel Elizabeth Interiors and Textiles specialise in?

Rachel Elizabeth Interiors and Textiles Pty Ltd is a distinguished interior design and textiles company known for its commitment to creating sophisticated and personalised spaces. Established with a vision to transform living and working environments, our team at Rachel Elizabeth Interiors and Textiles takes pride in delivering timeless designs and offering a curated selection of exquisite fabrics to elevate the overall aesthetic of any space. With a focus on client collaboration and a dedication to excellence, we strive to bring beauty and comfort into every project we undertake.

Where is Rachel Elizabeth Interiors and Textiles located?

Our studio and store are located at 318 Oxley Road, Graceville QLD and we serve clients in Queensland and Northern NSW. While we operate locally, our design services can be offered remotely for clients outside our immediate area.

How can I contact Rachel Elizabeth Interiors and Textiles?

You can reach us via email at or by phone at 0421 209 900. We also have a contact form on our website for your convenience.

Shipping Questions

Do you offer international shipping?

We offer shipping not only across Australia but also to New Zealand.

What shipping carrier do you use?

We use Australia Post for all our shipments. It ensures reliable and secure delivery of your orders.

How soon will my order be shipped?

Orders placed before 11 am will be shipped on the same day, while all other orders are typically sent the next business day.

Can I track my order?

Yes, all orders are sent via registered post with a tracking number. You will receive tracking details once your order has been dispatched.

What if I have specific delivery instructions?

You can provide any delivery instructions for Australia Post in the comments box during checkout. We will ensure they are added to your parcel.

How long does shipping take?

Delivery timelines vary:

  • Australia: Standard - 2 to 4 business days, Express - 1 to 2 business days.
  • New Zealand: Standard - 3 to 6 business days, Express - 2 to 4 business days.

Returns Questions

Return Policy

If you are not completely satisfied with your Rachel Elizabeth Interiors and Textiles purchase, we want to help you find a solution. Returns will be accepted on any non-custom items within 14 days of receipt. Returned pieces must be in their original condition with the original receipt.


  • Products described as "Made to Order"
  • Mattresses, bedding, pillows, and sofa covers
  • Personalised items
  • Gift Cards

Return Shipping Charges

Unless the item is damaged or defective upon arrival, shipping and handling fees are non-refundable (we strongly encourage you to obtain a tracking number for your return shipment).

What if my order is damaged in transit?

Each piece is carefully packed to ensure safe transport. In the event that damage occurs in transit, please contact us immediately.

Can I return a sale item?

We have a no-returns-on-sale-items policy.

Interior Design Services

What types of interior design services do you offer?

We offer a wide range of interior design services, including residential and commercial design, space planning, colour consultation, furniture selection, and more. Our goal is to transform spaces into unique, functional, and visually appealing environments.

Do you work with a specific design style?

We pride ourselves on adapting to our clients' preferences. Whether your style is contemporary, traditional, eclectic, or a mix, our designers collaborate with you to achieve the look and feel you desire.

Can I hire Rachel Elizabeth Interiors and Textiles for a single-room project?

Absolutely! We cater to projects of all sizes, from single-room makeovers to entire home or office renovations. Our team is committed to delivering personalised design solutions that fit your needs and budget.

Begin Your Design Transformation

How can I get started with Rachel Elizabeth Interiors and Textiles?

Getting started is easy! Simply reach out to us through our contact form, email, or phone, and we'll schedule an initial consultation. During the consultation, we'll discuss your project, preferences, and any specific requirements.

Do you offer virtual consultations?

Yes, we do! For clients who are unable to meet in person, we offer virtual consultations to discuss your project and design preferences remotely.

Interior Design Services Pricing and Payments

How does Rachel Elizabeth Interiors and Textiles handle pricing for interior design work?

Our pricing is tailored to the scope and complexity of each project. We provide detailed quotes after an initial consultation, ensuring transparency and clarity in our pricing structure. Please reach out to discuss your specific project needs.

What payment methods do you accept?

We accept various payment methods, including credit/debit cards and bank transfers. Payment details will be discussed and agreed upon during the project proposal phase.

Textile Products

What types of textiles do you offer?

We offer a diverse range of textiles, including upholstery fabrics, drapery fabrics, rugs, and decorative accessories. Our curated collection features high-quality materials in various patterns and colours to suit different design preferences.

Can I purchase textiles without using your design services?

Yes, you can! We offer our textiles for purchase directly, even if you're not using our full design services.


Still Have Questions?

If you have additional questions or need further clarification, please don't hesitate to reach out to us. We are here to assist you in creating beautiful and functional spaces with our interior design and textile solutions.


Contact us at or 0421 209 900.

Thank you for choosing Rachel Elizabeth Interiors and
Textiles Pty Ltd!


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