Shipping & Returns
- Returns will be accepted on any non-custom items within 14 days of receipt
- Returned pieces must be in their original condition with the original receipt
- HANDE MADE Please note, there may be slight variations in the colour and size as all products are hand printed and made with natural dyes. This is not considered a fault as all pieces are handmade.
- Unless the item is damaged or defective upon arrival, shipping and handling fees are non-refundable (we strongly encourage you to obtain a tracking number for your return shipment)
- Defective products include cushions with broken zippers and large, obvious defects on the fabric. Please note that all products are meticulously checked before shipping
- Each piece is carefully packed to ensure safe transport. In the event that damage occurs in transit or you discover any manufacturing defects, please
contact us immediately.
- We have a no returns on sale items policy
NON-RETURNABLE ITEMS EXCLUDED FROM ALL CHANGE OF MIND RETURNS INCLUDE:
- Products described as "made to order"
- Mattresses, bedding, pillows and sofa covers
- All forms of clearance stock (e.g. warehouse, display centre, floor stock etc.)
- Clearance items
- Personalised items
- Gift Cards
- Orders for commercial or non-domestic use
For pieces returned within 14 days of purchase and in saleable condition and/or in the original packaging, we will gladly offer a credit note. Our credit notes are valid in-store and online.
Unfortunately, we are unable to honour returns for change of mind on international orders, commissioned items, furniture, artworks or gift vouchers.
We ship Australia wide and to New Zealand.
Goods will be shipped using Australia Post.
Standard: 2 - 4 business days
Express: 1 - 2 business days
Standard: 3 - 6 business days
Express: 2 - 4 business days